The area that commands more attention in our business than any other. We understand that faulty equipment and downtime impacts your ability to deliver quality product at the best possible price, and that it is the difference between commercial viability and failure.
Customer Sales, Service and Repairs
- State of the art technology links our call centres nationally
- Trained service controllers utilise uniquely developed software to log, manage and record the repair history of your equipment
- Comprehensive spares stockholdings are held in all major centres so that you do not have to wait for spares to be imported or couriered from one branch to another
- Factory trained technicians employed by Lead and working ONLY on Lead brands
Log a Service Request
Log a Service Request
JOHANNESBURG Tel: +27 (0)11 553 3700
DURBAN Tel: +27 (0)31 792 4800
CAPE TOWN Tel: +27 (0)21 527 4020
NELSPRUIT Tel: +27 (0)31 010 1240
BLOEMFONTEIN Tel: +27 (0)51 448 5042
PORT ELIZABETH Tel: +27 (0)41 180 4312
Why we are different
- We place great emphasis on quality and service at all times, and our mission statement requires that we continually strive to provide unsurpassed levels of efficiency and service, in the after sales care of our equipment.
- We have invested significantly in our Call Centre and employ efficient people and effective software to ensure our customers receive a full and comprehensive service.
- We maintain service histories on all our client’s equipment enabling our customers to evaluate how much it is costing them to run each piece of equipment.
- Our technicians are trained properly and work exclusively on Lead’s brands. This translates into us having a thorough understanding of our customer’s equipment, and an effective repair in the shortest times possible.
- We carry significant spares stockholdings to meet our customers requirements – eliminating waiting periods for the imports of parts, and ensuring quick turnaround times.
- We have spares warehousing facilities and technicians operating out of every centre in South Africa to ensure close proximity at the lowest possible cost, and quick access to parts and service in all major metropolitan centres.
- We do not outsource any part of our after sales service supply chain in or around the major metropolitan cities, which allows us full control of key aspects of quality and accountability. Selected agents used in outlying areas.
"I would like to take this opportunity to thank Lead Laundry and Catering for your excellent service... It has been an absolute pleasure to deal with such a professional organization like yours. In particular, I would like to say a special thank you to Kyle Nothard for his professional conduct. He kept me updated at all times and the installation went off extremely well. I am very happy with the new Speed Queen NF3J and look forward to eventually replacing all my machines with your products."
"Thank you for arranging for Marcel to come and attend to the washing machine last week... The noise has now stopped and the machine is operating properly. Marcel also gave me some helpful advice on how best to operate the Speed Queen. He also phoned me on Tuesday as he said that he would, to check up. Thank you for attending to my problem and for your high quality customer care."
"Thank you for your outstanding service received. You have really shown what going the extra mile means. We really appreciate your service and attitude."
"I am extremely impressed with your [Kyle Nothard's] impeccable service rendered to me from the onset. You have been nothing short of amazing from the day I requested a quote up till now. You are extremely efficient and your continuous follow up with me and updates throughout this process have been most appreciated."
"We are very satisfied with the speed queen front loaders and the students prefer using those instead of the other equipment still in use. The Company is very professional and always available to assist beyond their call of duty."
"Everything is well; we are satisfied and the technicians' training was excellent. Thank you for the quick response with the training."
“Thank you so very much yet again for the superb service - it is always such a treat and absolute pleasure to deal with LEAD.”
"Thank you so much for the excellent service that Joseph gave my client Amazon today! He was really professional and extremely helpful. Thanks again. Excellent service all round."
"Thank you to you and your team with the delivery and installation of our washing machine. Your personnel were well skilled, informed and friendly doing their task. Thanks again with all of the efforts put in from your side and the speedy assistance going at it all."
"I really want to congratulate Lead on the excellent service experience afforded to me today. Samantha, Charnel and Marvin all reflected your company mission statement and more than delivered on your promise. They are credit to Lead."
"Thank you for the excellent service your team has provided. The ladies are so energised and also asked me to thank the guys once again for their patience and support."
"Thank you for the amazing service that I received from Lead Services Nelspruit. Your personnel are absolutely amazing and in this day and age where “Customer Care” has become a rare commodity, it is not extinct within your Company. A special thank you to Shaun who always fulfils his promises and to Thabo who is the perfect gentleman on site."
"Thank you for the installation of the equipment! The machines look great – our team is very happy with the increased efficiency."
"I got incredibly good service from Shana [yesterday]. I found her to be incredibly efficient and very polite and helpful. This morning Wayne contacted me and came out promptly to repair my machine. He too was wonderful, a very efficient and polite gentleman. I would like to commend both of them on a job well done. It is not often one gets such good service these days."
"I would like to give a huge thank you to Andrew that did the installation. He was very professional and did not accept any but perfection in the installation of the machine. He was very professional and knowledgeable. I asked a lot of questions and was constantly looking over his shoulder and he was polite and eager to share what he is doing. A BIG THANK YOU ANDREW!!"
"Thank you for your speedy service and friendly employees. The machine was installed earlier today and the staff were trained on the use of the machine."
"Baie baie dankie vir julle flinke diens! Ek waardeer dit opreg! Ek dink my bediende meer as ek!!"
"Damon came and did the annual service yesterday. He was meticulous and also took the time to explain what he was doing. I don’t recall ever having such professional service from anyone."
"Thanks very much, really appreciated the efficient response and service received from you and Lead Team. Looking forward doing business with you."
"I am very satisfied with the service we received from your company. Thank you for your friendliness and that you advised me on progress of repairs. A great thumbs up for Walter and Mpho for going beyond their duty and office hours. For staying till late to make sure that the machine is working."
"Just a thank you to Suzette and your technician that took care of my Speed Queen dryer on Friday. The efficiency and excellence will make me invest in only Speed Queens in future. In fact my next washer soon will be a Speed Queen. Well done to a team I will sell to the world."
"We appreciate the professional and prompt manner in which you responded to our request to purchase a new piece of equipment. We are looking forward working with your company in the future."
"After two home moves and 27 years of washing, my Speed Queen needed its first service. After full inspection from the technician, I decided to rather acquire a new Speed Queen. Within a day, the technician arrived at my home and installed a new machine which will do the laundry 'twist' for the next 27 years. Thank you Speed Queen for reliability, durability and service. It has been a real treat."
"Wil net gou se baie dankie vir julle goeie diens. Marvin is baie oulik en Bernadette ook om haar mail so gou aan te gestuur het an vir Marvin om die Kwotasie te doen. Julle spannetjie is TOPS!!!"
Thank you to your team. The work was done in a most professional and expert way. Your staff can be commended on their work.
Please receive this vote of confidence for the Lead laundry team and its services that it provides to the Talisman foundation, a penny scarce rehabilitation centre. My faith is absolutely restored in qualitative service standards and other people’s ability to truly care for no gain to themselves. Koos, a technician from your organization was most helpful in resolving repetitive machine failure due to a simple but costly mistake from the foundations laundry team. I am confident that after applying Koos’ recommendations, we will see major improvements in our efficiency and significant cost reductions. I truly am impressed with Koos and laude him for his passion, honesty and integrity.
Thank you very much for sending Wayne so early today. He is good at what he does… When he heard the squeaking noise the machine made, he already told me what the problem was even before he opened the machine. Thanks again for the good service.
May I take this opportunity and compliment Marcel for both his excellent service and broad knowledge. He explained every single possibility to me as far as the problems I am experiencing are concerned, and checked problems on the machines I have had previous problems with. He truly is an asset to your company, and I am truly grateful to have had him visit with me.
"Good Day, I just want to share with you some good news. I've bought a Fridge/Freezer - Indesit Hirundu in 1983 at House and Home in Menlyn, Pretoria. I've since then stayed in Pretoria, Israel (it was stored then), Cape Town, Parys (Freestate), Klerksdorp, Randfontein (2 X moved), Pretoria (2 X moved) and my fridge/freezer is still working in perfect condition. I've since had a daughter and she's now getting married (she is 21). I've repainted it in balckboard paint where she can write down her menu's or draw pictures on it with white chalk, whatever she like. She and her fiancé is in the seventh heaven about their "new" fridge/freezer."
"We are very happy at the moment and appreciate all the hard work from Lead. I won’t hesitate to recommend Lead to anyone else."
"We received a very good service from your staff and we are happy with the machines."
"Thank you for the professionalism displayed from fault finding to fixing the problem and above all managing to accommodate my request in a short notice."
"It was the pleasure to see your Technician and his assistant who did the installation on Friday 22nd January. The professional way it was done it gave me a confidence that a your person (Andrew) had passion to do the installation. He has strong personality and his approach to me commanded a high respect. Not forgetting his college that was with him - he too was good in his approach."
"Thank you very much for a very professional and detailed report! I am impressed to say the least. Thank you also for the advice and free work done on the machines as well as the servicing thereof. We also take serious note of your suggestions on the service intervals and usage of the machines. Speed Queen can be proud to have people like yourselves looking after their products. Thank you again and rest assured the next machine will be a... and guess, a Speed Queen!"
"Your team were professional and your service has been exceptional."
"Just to advise you that we are very happy with the training given to us by Philip. He is very skilled and knowledgeable. Helped us a lot. He is adding value to your company... Be proud of him! Thanks again."
"... also wanted to mention, that the Service Technician was most professional and courteous."
"Thank you SO much for all your patience and hard work. Could you also please thank your technician. He was well spoken and outstanding in the service and the training. He is a keeper!!"
"Thank you very much for the excellent service."
"Thank you for the great training we received. We are all happy with the new machine... Once again a big thank you to the technician that gave training, he was only the best!!"
"Thank you once again for your prompt service. The machine is now functioning."
"Thank you for everything. The process went smoothly. Your team were professional and your service has been exceptional."
"From the start of my request for a service to my 2 Speed Queen machines to completion of the work, your service was excellent and of the highest order. It was efficiently handled and Phillemon who carried out the work had all the spares he possibly required, was polite, knowledgeable and knew exactly what he was doing. I can only say well done to Lead for a really well run and efficient service."
"I am writing to thank you [Feroza Moosa] & Sphelele for your quick & efficient service everytime I called for help with my Speed Queen washing machine. I thought it is important to let you both know this, as people are always quick to complain but don’t bother to acknowledge when the service is good. In our present environment where many don’t care about the consumer & service, it’s so refreshing to have people like yourselves. Both you & Sphelele are definitely assets to your company. You have a very pleasant manner with clients & have been very helpful on the few occasions that I have called. Sphelele came to sort out my washing machine on two occasions & he was very professional, pleasant & answered all my questions with patience. Thank You very much."
"I had my Speed Queen serviced today by Sphelele. What a pleasure to have such a professional gentleman in my home. He is an asset to your company and such a good representative to Lead. I look forward to seeing him again in a years time."
“Thank you for the great service Lead is offering us and I am looking forward to some more collaboration in the future years.”
“I just want to express my gratitude and highest appreciation, your Technician (Jim) fixed our Speed Queen late yesterday afternoon. I just want to add that Jim is very professional and I want to compliment your organization for excellent service!”
“We are very happy with the fact that you guys went out of your way to assist. Thanks for that.”
“Good Day, I would like to thank you for your service. Your service Is prompt and accurate. Phillip who executed the installation of our unit was very helpful and took time to explain in detail the procedure to us. We are satisfied customers”
“Thanks for your excellent service!”
“Thank you to your Team ( Phil and his assistant) for the professional service received on the NSSA Beitbridge Hotel job.”
“All went well and we are very grateful and appreciate the level of efficiency and proffesionalism exhibited by Edgar and his team. We are happy.”
“We are very happy with the service we receive from Lead Laundry. Our Laundry is up and running and might add smoothly. Thanks for your excellent service.”
“Just a quick note to say THANK YOU for your assistance and for the prompt service. Kobus is a lovely person and an asset to your organization.”
Telephonic assistance saved client travel costs to Zambia "I just wanted to say thank you so much for your guidance on how to rectify the error on my Grandipianti Industrial pressing Machine. We did swop the two phases as you said and the machine is now working again.”
“I just want to say thank you very much for sorting out my machine. Yes, I must admit the fault was partly on our side too. My assistant connected the water pipes incorrectly and I did not double check. I do apologize! But on the other hand I also want to say thanks to the technician Jimmy, very nice guy! And knows his stuff!! He did have to do some adjustments and changes to the machine but it is working like a charm now!! Thanks again for the help, duly appreciated and please say thanks to the service dept as well!”
“Thank you kindly for your assistance and excellent service!!”
“We were absolutely impressed with the service we received from you and the technician. The repair was done within one hour. The Technician was friendly, fast & left the laundry totally clean. It was a pleasure to do business with you.”
“My thanks and appreciation to your technician, Sphelele who was very helpful and honest about the state of the machine and required repairs. Speed Queen will be my first choice when replacing this unit.”
“Thanks for the quick response, Junior is a real ambassador to your company”
“I wanted to send you guys an email regarding the technician you sent to my home. Koos – he arrived on time, was polite, very competent and friendly. I was watching and learning as he worked and he is an artist, nothing went unchecked or cleaned or tightened and it was impressive to see this man at work. You have a great staff member and it was a pleasure doing business with Koos and your company.”