Lead Laundry and Dry Cleaning Equipment

After Sales

after-sales-service-repairs

The area that commands more attention in our business than any other. We understand that faulty equipment and downtime impacts your ability to deliver quality product at the best possible price, and that it is the difference between commercial viability and failure.

Customer Sales, Service and Repairs

  • State of the art technology links our call centres nationally
  • Trained service controllers utilise uniquely developed software to log, manage and record the repair history of your equipment
  • Comprehensive spares stockholdings are held in all major centres so that you do not have to wait for spares to be imported or couriered from one branch to another
  • Properly trained technicians employed by Lead and working ONLY on Lead brands
 

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JOHANNESBURG Tel: +27 (0)11 553 3700

DURBAN Tel: +27 (0)31 792 4800

CAPE TOWN Tel: +27 (0)21 527 4020

NELSPRUIT Tel: +27 (0)31 010 1240

BLOEMFONTEIN Tel: +27 (0)51 448 5042

PORT ELIZABETH Tel: +27 (0)41 180 4312

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Why we are different

  • We place great emphasis on quality and service at all times, and our mission statement requires that we continually strive to provide unsurpassed levels of efficiency and service, in the after sales care of our equipment.
  • We have invested significantly in our Call Centre and employ efficient people and effective software to ensure our customers receive a full and comprehensive service.
  • We maintain service histories on all our client’s equipment enabling our customers to evaluate how much it is costing them to run each piece of equipment.
  • Our technicians are trained properly and work exclusively on Lead’s brands. This translates into us having a thorough understanding of our customer’s equipment, and an effective repair in the shortest times possible.
  • We carry significant spares stockholdings to meet our customers requirements – eliminating waiting periods for the imports of parts, and ensuring quick turnaround times.
  • We have spares warehousing facilities and technicians operating out of every centre in South Africa to ensure close proximity at the lowest possible cost, and quick access to parts and service in all major metropolitan centres.
  • We do not outsource any part of our after sales service supply chain in or around the major metropolitan cities, which allows us full control of key aspects of quality and accountability. Selected agents used in outlying areas.

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CUSTOMER TESTIMONIALS

Chalaine van Niekerk | Africa Health Care | 5 June 2017

"I would like to give a huge thank you to Andrew that did the installation. He was very professional and did not accept any but perfection in the installation of the machine. He was very professional and knowledgeable. I asked a lot of questions and was constantly looking over his shoulder and he was polite and eager to share what he is doing. A BIG THANK YOU ANDREW!!"

Deirdre | Hole-in-One Guest House & Conference Centre | 17 May 2017

"Thank you for your speedy service and friendly employees. The machine was installed earlier today and the staff were trained on the use of the machine."

Hannelie Van Der Westhuizen | 17 May 2017

"Baie baie dankie vir julle flinke diens! Ek waardeer dit opreg! Ek dink my bediende meer as ek!!"

Anne Stewart | 11 May 2017

"Damon came and did the annual service yesterday. He was meticulous and also took the time to explain what he was doing. I don’t recall ever having such professional service from anyone."

Makwena Hlahla | Makalali Private Game Lodge | 03 May 2017

"Thanks very much, really appreciated the efficient response and service received from you and Lead Team. Looking forward doing business with you."

Drienie Nortje | 27 March 2017

"I am very satisfied with the service we received from your company. Thank you for your friendliness and that you advised me on progress of repairs. A great thumbs up for Walter and Mpho for going beyond their duty and office hours. For staying till late to make sure that the machine is working."

Jacqui Ash | 27 February 2017

"Just a thank you to Suzette and your technician that took care of my Speed Queen dryer on Friday. The efficiency and excellence will make me invest in only Speed Queens in future. In fact my next washer soon will be a Speed Queen. Well done to a team I will sell to the world."

Colin Lawrence | Helderberg College | 27 February 2017

"We appreciate the professional and prompt manner in which you responded to our request to purchase a new piece of equipment. We are looking forward working with your company in the future."

Peter Hall | 23 February 2017

"After two home moves and 27 years of washing, my Speed Queen needed its first service. After full inspection from the technician, I decided to rather acquire a new Speed Queen. Within a day, the technician arrived at my home and installed a new machine which will do the laundry 'twist' for the next 27 years. Thank you Speed Queen for reliability, durability and service. It has been a real treat."

Soekie van Riel van Staden | Tsogo Sun | 1 June 2016

"Wil net gou se baie dankie vir julle goeie diens. Marvin is baie oulik en Bernadette ook om haar mail so gou aan te gestuur het an vir Marvin om die Kwotasie te doen. Julle spannetjie is TOPS!!!"

Clint Burton | 26 April 2016

Thank you to your team. The work was done in a most professional and expert way. Your staff can be commended on their work.

Aadiel Essop, Talisman Foundation | 22 April 2016

Please receive this vote of confidence for the Lead laundry team and its services that it provides to the Talisman foundation, a penny scarce rehabilitation centre. My faith is absolutely restored in qualitative service standards and other people’s ability to truly care for no gain to themselves. Koos, a technician from your organization was most helpful in resolving repetitive machine failure due to a simple but costly mistake from the foundations laundry team. I am confident that after applying Koos’ recommendations, we will see major improvements in our efficiency and significant cost reductions. I truly am impressed with Koos and laude him for his passion, honesty and integrity.

Harbour Bridge Hotel & Suites | 18 February 2016

Thank you very much for sending Wayne so early today. He is good at what he does… When he heard the squeaking noise the machine made, he already told me what the problem was even before he opened the machine. Thanks again for the good service.

Bridgette Cloete | J-Wash Laundromat | 18 February 2016

May I take this opportunity and compliment Marcel for both his excellent service and broad knowledge. He explained every single possibility to me as far as the problems I am experiencing are concerned, and checked problems on the machines I have had previous problems with. ‎He truly is an asset to your company, and I am truly grateful to have had him visit with me.

Marietjie Botes : 25 August 2015

"Good Day, I just want to share with you some good news. I've bought a Fridge/Freezer - Indesit Hirundu in 1983 at House and Home in Menlyn, Pretoria. I've since then stayed in Pretoria, Israel (it was stored then), Cape Town, Parys (Freestate), Klerksdorp, Randfontein (2 X moved), Pretoria (2 X moved) and my fridge/freezer is still working in perfect condition. I've since had a daughter and she's now getting married (she is 21). I've repainted it in balckboard paint where she can write down her menu's or draw pictures on it with white chalk, whatever she like. She and her fiancé is in the seventh heaven about their "new" fridge/freezer."

Dylan Bradley : Africa Cleaning Services : 31 July 2015

"We are very happy at the moment and appreciate all the hard work from Lead. I won’t hesitate to recommend Lead to anyone else."

Ernesta Teessen : 8 Oct 2015

"We received a very good service from your staff and we are happy with the machines."

Francis Moyo : Tsogo Sun Garden Court Hatfield : 23 May 2015

"Thank you for the professionalism displayed from fault finding to fixing the problem and above all managing to accommodate my request in a short notice."

Brian Alli : 23 January 2016

"It was the pleasure to see your Technician and his assistant who did the installation on Friday 22nd January. The professional way it was done it gave me a confidence that a your person (Andrew) had passion to do the installation. He has strong personality and his approach to me commanded a high respect. Not forgetting his college that was with him - he too was good in his approach."

Johan Pauw : Wharfside Harbour Road Apartments : 15 Sept 2015

"Thank you very much for a very professional and detailed report! I am impressed to say the least. Thank you also for the advice and free work done on the machines as well as the servicing thereof. We also take serious note of your suggestions on the service intervals and usage of the machines. Speed Queen can be proud to have people like yourselves looking after their products. Thank you again and rest assured the next machine will be a... and guess, a Speed Queen!"

Beven Mashedi : 16 November 2015

"Your team were professional and your service has been exceptional."

Marius Winterbach : 22 October 2015

"Just to advise you that we are very happy with the training given to us by Philip. He is very skilled and knowledgeable. Helped us a lot. He is adding value to your company... Be proud of him! Thanks again."

Ingrid Mischinger : 27 October 2015

"... also wanted to mention, that the Service Technician was most professional and courteous."

Wini Bourbon : McCater Supplies : 31 July 2015

"Thank you SO much for all your patience and hard work. Could you also please thank your technician. He was well spoken and outstanding in the service and the training. He is a keeper!!"

Paul Murry : Marion on Nicol Boutique Hotel : 23 Sept 2015

"Thank you very much for the excellent service."

June Snyman : The Villas Luxury Suite Hotel : 20 February 2015

"Thank you for the great training we received. We are all happy with the new machine... Once again a big thank you to the technician that gave training, he was only the best!!"

Jon Edwards : Beit CURE International Hospital Blantyre : May 2015

"Thank you once again for your prompt service. The machine is now functioning."

Western Cape Government – Mossel Bay Hospital : 16 Nov 2015

"Thank you for everything. The process went smoothly. Your team were professional and your service has been exceptional."

Rory Cliff : 6 February 2015

"From the start of my request for a service to my 2 Speed Queen machines to completion of the work, your service was excellent and of the highest order. It was efficiently handled and Phillemon who carried out the work had all the spares he possibly required, was polite, knowledgeable and knew exactly what he was doing. I can only say well done to Lead for a really well run and efficient service."

Shereen Patel : 28 January 2015

"I am writing to thank you [Feroza Moosa] & Sphelele for your quick & efficient service everytime I called for help with my Speed Queen washing machine. I thought it is important to let you both know this, as people are always quick to complain but don’t bother to acknowledge when the service is good. In our present environment where many don’t care about the consumer & service, it’s so refreshing to have people like yourselves. Both you & Sphelele are definitely assets to your company. You have a very pleasant manner with clients & have been very helpful on the few occasions that I have called. Sphelele came to sort out my washing machine on two occasions & he was very professional, pleasant & answered all my questions with patience. Thank You very much."

Nicola Berry : 6 January 2015

"I had my Speed Queen serviced today by Sphelele. What a pleasure to have such a professional gentleman in my home. He is an asset to your company and such a good representative to Lead. I look forward to seeing him again in a years time."

Serge Foulon : 23 December 2014

“Thank you for the great service Lead is offering us and I am looking forward to some more collaboration in the future years.”

Coen Smit : 4 Dec 2013

“I just want to express my gratitude and highest appreciation, your Technician (Jim) fixed our Speed Queen late yesterday afternoon. I just want to add that Jim is very professional and I want to compliment your organization for excellent service!”

Marlene du Preez

“We are very happy with the fact that you guys went out of your way to assist. Thanks for that.”

Mrs. E Willemse : 20 February 2014

“Good Day, I would like to thank you for your service. Your service Is prompt and accurate. Phillip who executed the installation of our unit was very helpful and took time to explain in detail the procedure to us. We are satisfied customers”

Jackie van Zyl : 29 July 2014

“Thanks for your excellent service!”

Mrs. Silibaziso Chizwina

“Thank you to your Team ( Phil and his assistant) for the professional service received on the NSSA Beitbridge Hotel job.”

Peter Maele : 31 October 2014

“All went well and we are very grateful and appreciate the level of efficiency and proffesionalism exhibited by Edgar and his team. We are happy.”

Karen Malherbe : 25 March 2014

“We are very happy with the service we receive from Lead Laundry. Our Laundry is up and running and might add smoothly. Thanks for your excellent service.”

Linda Howell : 7 November 2014

“Just a quick note to say THANK YOU for your assistance and for the prompt service. Kobus is a lovely person and an asset to your organization.”

Petros Guwa : Zambia : 24 March 2014

Telephonic assistance saved client travel costs to Zambia  "I just wanted to say thank you so much for your guidance on how to rectify the error on my Grandipianti Industrial pressing Machine. We did swop the two phases as you said and the machine is now working again.”

Justin Black : 5 August 2014

“I just want to say thank you very much for sorting out my machine. Yes, I must admit the fault was partly on our side too. My assistant connected the water pipes incorrectly and I did not double check. I do apologize! But on the other hand I also want to say thanks to the technician Jimmy, very nice guy! And knows his stuff!! He did have to do some adjustments and changes to the machine but it is working like a charm now!! Thanks again for the help, duly appreciated and please say thanks to the service dept as well!”

Trace Quin : 27 February 2014

“Thank you kindly for your assistance and excellent service!!”

Erika Ochsenbein : 23 July 2014

“We were absolutely impressed with the service we received from you and the technician. The repair was done within one hour. The Technician was friendly, fast & left the laundry totally clean. It was a pleasure to do business with you.”

Steve Elliott : 29 July 2014

“My thanks and appreciation to your technician, Sphelele who was very helpful and honest about the state of the machine and required repairs. Speed Queen will be my first choice when replacing this unit.”

Piet Swart from Loads of Laundry : 19 March 2014

“Thanks for the quick response, Junior is a real ambassador to your company”

Brett Riley : 1 July 2014

“I wanted to send you guys an email regarding the technician you sent to my home. Koos – he arrived on time, was polite, very competent and friendly. I was watching and learning as he worked and he is an artist, nothing went unchecked or cleaned or tightened and it was impressive to see this man at work. You have a great staff member and it was a pleasure doing business with Koos and your company.”

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