Thank you sincerely for the extra special service we received from you today. We have a hospital full of boarding animals and then our washing machine stopped spinning yesterday…. Poni told me that they were booked in advance, they can only help me on Wednesday, but he will see what he can do. This morning Koos walked in to fix our machine. We are so very grateful for the team effort that made this happen and we appreciate you going the extra mile for us.