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We understand that faulty equipment and downtime due to repairs impacts your ability to deliver quality product at the best possible price, and that it is the difference between commercial viability and failure.
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Customer Sales, Service and Repairs
- State of the art technology links our call centres nationally
- Trained service controllers utilise uniquely developed software to log, manage and record the repairs history of your equipment
- Comprehensive spares stockholdings are held in all major centres so that you do not have to wait for spares to be imported or couriered from one branch to another
- Factory trained technicians employed by Lead and working ONLY on Lead brands
- Direct technical support from Lead technicians in Johannesburg, Durban, Cape Town, Bloemfontein, Dundee, George, East London, Nelspruit & Port Elizabeth, Windhoek and throughout Southern Africa.
After Sales Service comes before Sales. It is something we don’t pay lip service to. It is an ingrained, clearly understood and unquestioned business practice for us. It is the area of our business that commands by far the most attention and investment and our policy is clear that a good technical presence precedes any sales effort. Every one of our current 7 branches around South Africa started first with a competent technical presence in that area.