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We understand that faulty equipment and downtime due to repairs impacts your ability to deliver quality product at the best possible price, and that it is the difference between commercial viability and failure.
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Call Us
JOHANNESBURG Tel: +27 (0)11 553 3700
DURBAN Tel: +27 (0)31 792 4800
CAPE TOWN Tel: +27 (0)21 527 4020
NELSPRUIT Tel: +27 (0)13 010 1240
BLOEMFONTEIN Tel: +27 (0)51 448 5042
PORT ELIZABETH Tel: +27 (0)41 180 4312
NAMIBIA Tel: +26 (4)61 331150
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Get Technical
Support
Installation operation manuals, Programming manuals,
Parts and Troubleshooting Manuals
Customer Sales, Service and Repairs
- State of the art technology links our call centres nationally
- Trained service controllers utilise uniquely developed software to log, manage and record the repairs history of your equipment
- Comprehensive spares stockholdings are held in all major centres so that you do not have to wait for spares to be imported or couriered from one branch to another
- Factory trained technicians employed by Lead and working ONLY on Lead brands
- Direct technical support from Lead technicians in Johannesburg, Durban, Cape Town, Bloemfontein, Nelspruit & Port Elizabeth, Windhoek and throughout Southern Africa
After Sales Service comes before Sales. It is something we don’t pay lip service to. It is an ingrained, clearly understood and unquestioned business practice for us. It is the area of our business that commands by far the most attention and investment and our policy is clear that a good technical presence precedes any sales effort. Every one of our current 7 branches around South Africa started first with a competent technical presence in that area.
You are our Why
We have a simple business philosophy: We expect our customers to hold us to the highest international standards. Everything we do, every day and in every interaction we have with every customer (no matter how big or small), is designed to exceed those expectations.
We know we have great quality products and we try hard to make sure we support them with unequalled levels of after sales, service and repairs. Its why we have 7 branches and two technical offices in major cities across Southern Africa – so that our support network is close to our customers. It’s why we train and directly employ all technical people and do not outsource repair work, it’s why we operate our own call centres, and it’s why we invest heavily in locally held spares stockholdings and in the latest CRM software – all designed to make sure our customers remain at the forefront of everything we do.
You are our Why
We have a simple business philosophy: We expect our customers to hold us to the highest international standards. Everything we do, every day and in every interaction we have with every customer (no matter how big or small), is designed to exceed those expectations.
We know we have great quality products and we try hard to make sure we support them with unequalled levels of after sales, service and repairs. Its why we have 7 branches and two technical offices in major cities across Southern Africa – so that our support network is close to our customers. It’s why we train and directly employ all technical people and do not outsource repairs work, it’s why we operate our own call centres, and it’s why we invest heavily in locally held spares stockholdings and in the latest CRM software – all designed to make sure our customers remain at the forefront of everything we do.
Customer Testimonials
"Just a quick note to thank you for the outstanding service received. I sent off an info request at midnight on Sunday night not really expecting any assistance because of the lockdown. Surprisingly by early Monday morning I received a phone call and by mid-morning the order was processed and finalised. I cannot thank you enough. This kind of service is very rare and I am sure its what contributes to make your company such a success. Looking forward to receiving the iron shortly and thank you thank you thank you again."
"I was very impressed with Mike's excellent service."
"Thank you so much for the amazing and efficient service I have received from you and your team today, it has been great. I have met with Andrew too, again blown away by the service received, he is truly a people’s person and excellent at what he does ? Once again a big thank you."
"We are genuine so satisfied with all your technicians – their service is outstanding – they are friendly, humble & we love having them here ?"
"I would just like to acknowledge your exceptional service and professionalism you gave me last week Friday. As a first time client you treated me and made me feel like I was your biggest and most important client! Our business is based on great relationships and frankly I will always make use of your company should we have any more requests."
"I would like to thank you for the efficient and professional service that we received from you w.r.t. the repair of our washing machine under guarantee. Joshua was here 1st thing yesterday morning and he was very competent and professional."
"Lead Laundry and Catering in Nelspruit were ultimately fully able to assist us with the repairs to our four-year-old Speed Queen Toploader. Really appreciate their commitment to service and the machines that they believe in. They went beyond the call of duty and we would like to thank them."
"Thank you so much for the very efficient, professional service, it is really a pleasure doing business with Lead Laundry!"
"We are very satisfied with the installation and the level of service and support that we have received from Horan, Kyle and Derek. Thanks very much. I will certainly be in touch with your service department if we require any technical support."
"I would like to take this opportunity to thank Lead Laundry and Catering for your excellent service... It has been an absolute pleasure to deal with such a professional organization like yours. In particular, I would like to say a special thank you to Kyle Nothard for his professional conduct. He kept me updated at all times and the installation went off extremely well. I am very happy with the new Speed Queen NF3J and look forward to eventually replacing all my machines with your products."
"Thank you for arranging for Marcel to come and attend to the washing machine last week... The noise has now stopped and the machine is operating properly. Marcel also gave me some helpful advice on how best to operate the Speed Queen. He also phoned me on Tuesday as he said that he would, to check up. Thank you for attending to my problem and for your high quality customer care."
"We are very satisfied with the speed queen front loaders and the students prefer using those instead of the other equipment still in use. The Company is very professional and always available to assist beyond their call of duty."
"I really want to congratulate Lead on the excellent service experience afforded to me today. Samantha, Charnel and Marvin all reflected your company mission statement and more than delivered on your promise. They are credit to Lead."
"Thank you to you and your team with the delivery and installation of our washing machine. Your personnel were well skilled, informed and friendly doing their task. Thanks again with all of the efforts put in from your side and the speedy assistance going at it all."
"Thank you so much for the excellent service that Joseph gave my client Amazon today! He was really professional and extremely helpful. Thanks again. Excellent service all round."
"Just a quick note to thank you for the outstanding service received. I sent off an info request at midnight on Sunday night not really expecting any assistance because of the lockdown. Surprisingly by early Monday morning I received a phone call and by mid-morning the order was processed and finalised. I cannot thank you enough. This kind of service is very rare and I am sure its what contributes to make your company such a success. Looking forward to receiving the iron shortly and thank you thank you thank you again."
"I was very impressed with Mike's excellent service."
"Thank you so much for the amazing and efficient service I have received from you and your team today, it has been great. I have met with Andrew too, again blown away by the service received, he is truly a people’s person and excellent at what he does ? Once again a big thank you."
"We are genuine so satisfied with all your technicians – their service is outstanding – they are friendly, humble & we love having them here ?"
"I would just like to acknowledge your exceptional service and professionalism you gave me last week Friday. As a first time client you treated me and made me feel like I was your biggest and most important client! Our business is based on great relationships and frankly I will always make use of your company should we have any more requests."
"I would like to thank you for the efficient and professional service that we received from you w.r.t. the repair of our washing machine under guarantee. Joshua was here 1st thing yesterday morning and he was very competent and professional."
"Lead Laundry and Catering in Nelspruit were ultimately fully able to assist us with the repairs to our four-year-old Speed Queen Toploader. Really appreciate their commitment to service and the machines that they believe in. They went beyond the call of duty and we would like to thank them."
"Thank you so much for the very efficient, professional service, it is really a pleasure doing business with Lead Laundry!"
"We are very satisfied with the installation and the level of service and support that we have received from Horan, Kyle and Derek. Thanks very much. I will certainly be in touch with your service department if we require any technical support."
"I would like to take this opportunity to thank Lead Laundry and Catering for your excellent service... It has been an absolute pleasure to deal with such a professional organization like yours. In particular, I would like to say a special thank you to Kyle Nothard for his professional conduct. He kept me updated at all times and the installation went off extremely well. I am very happy with the new Speed Queen NF3J and look forward to eventually replacing all my machines with your products."
"Thank you for arranging for Marcel to come and attend to the washing machine last week... The noise has now stopped and the machine is operating properly. Marcel also gave me some helpful advice on how best to operate the Speed Queen. He also phoned me on Tuesday as he said that he would, to check up. Thank you for attending to my problem and for your high quality customer care."
"We are very satisfied with the speed queen front loaders and the students prefer using those instead of the other equipment still in use. The Company is very professional and always available to assist beyond their call of duty."
"I really want to congratulate Lead on the excellent service experience afforded to me today. Samantha, Charnel and Marvin all reflected your company mission statement and more than delivered on your promise. They are credit to Lead."
"Thank you to you and your team with the delivery and installation of our washing machine. Your personnel were well skilled, informed and friendly doing their task. Thanks again with all of the efforts put in from your side and the speedy assistance going at it all."
"Thank you so much for the excellent service that Joseph gave my client Amazon today! He was really professional and extremely helpful. Thanks again. Excellent service all round."
"Just a quick note to thank you for the outstanding service received. I sent off an info request at midnight on Sunday night not really expecting any assistance because of the lockdown. Surprisingly by early Monday morning I received a phone call and by mid-morning the order was processed and finalised. I cannot thank you enough. This kind of service is very rare and I am sure its what contributes to make your company such a success. Looking forward to receiving the iron shortly and thank you thank you thank you again."
"I was very impressed with Mike's excellent service."
"Thank you so much for the amazing and efficient service I have received from you and your team today, it has been great. I have met with Andrew too, again blown away by the service received, he is truly a people’s person and excellent at what he does ? Once again a big thank you."
"We are genuine so satisfied with all your technicians – their service is outstanding – they are friendly, humble & we love having them here ?"
"I would just like to acknowledge your exceptional service and professionalism you gave me last week Friday. As a first time client you treated me and made me feel like I was your biggest and most important client! Our business is based on great relationships and frankly I will always make use of your company should we have any more requests."
"I would like to thank you for the efficient and professional service that we received from you w.r.t. the repair of our washing machine under guarantee. Joshua was here 1st thing yesterday morning and he was very competent and professional."
"Lead Laundry and Catering in Nelspruit were ultimately fully able to assist us with the repairs to our four-year-old Speed Queen Toploader. Really appreciate their commitment to service and the machines that they believe in. They went beyond the call of duty and we would like to thank them."
"Thank you so much for the very efficient, professional service, it is really a pleasure doing business with Lead Laundry!"
"We are very satisfied with the installation and the level of service and support that we have received from Horan, Kyle and Derek. Thanks very much. I will certainly be in touch with your service department if we require any technical support."
"I would like to take this opportunity to thank Lead Laundry and Catering for your excellent service... It has been an absolute pleasure to deal with such a professional organization like yours. In particular, I would like to say a special thank you to Kyle Nothard for his professional conduct. He kept me updated at all times and the installation went off extremely well. I am very happy with the new Speed Queen NF3J and look forward to eventually replacing all my machines with your products."
"Thank you for arranging for Marcel to come and attend to the washing machine last week... The noise has now stopped and the machine is operating properly. Marcel also gave me some helpful advice on how best to operate the Speed Queen. He also phoned me on Tuesday as he said that he would, to check up. Thank you for attending to my problem and for your high quality customer care."
"We are very satisfied with the speed queen front loaders and the students prefer using those instead of the other equipment still in use. The Company is very professional and always available to assist beyond their call of duty."
"I really want to congratulate Lead on the excellent service experience afforded to me today. Samantha, Charnel and Marvin all reflected your company mission statement and more than delivered on your promise. They are credit to Lead."
"Thank you to you and your team with the delivery and installation of our washing machine. Your personnel were well skilled, informed and friendly doing their task. Thanks again with all of the efforts put in from your side and the speedy assistance going at it all."
"Thank you so much for the excellent service that Joseph gave my client Amazon today! He was really professional and extremely helpful. Thanks again. Excellent service all round."
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