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After Sales

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We understand that faulty equipment and downtime due to repairs impacts your ability to deliver quality product at the best possible price, and that it is the difference between commercial viability and failure.

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Customer Service and Repairs

  • State of the art technology links our call centres nationally
  • Trained service controllers utilise uniquely developed software to log, manage and record the repairs history of your equipment
  • Comprehensive spares stockholdings are held in all major centres so that you do not have to wait for spares to be imported or couriered from one branch to another
  • Factory trained technicians employed by Lead and working ONLY on Lead brands
  • Direct technical support from Lead technicians in Johannesburg, Durban, Cape Town, Bloemfontein, Dundee, George, East London, Nelspruit & Port Elizabeth, Windhoek and throughout Southern Africa.

After Sales Service comes before Sales. It is something we don’t pay lip service to. It is an ingrained, clearly understood and unquestioned business practice for us. It is the area of our business that commands by far the most attention and investment and our policy is clear that a good technical presence precedes any sales effort. Every one of our current 7 branches around South Africa started first with a competent technical presence in that area.

You are our Why

We have a simple business philosophy: We expect our customers to hold us to the highest international standards. Everything we do, every day and in every interaction we have with every customer (no matter how big or small), is designed to exceed those expectations.

We know we have great quality products and we try hard to make sure we support them with unequalled levels of after sales, service and repairs. Its why we have 7 branches and 4 technical offices in major cities across Southern Africa – so that our support network is close to our customers. It’s why we train and directly employ all technical people and do not outsource repair work, it’s why we operate our own call centres, and it’s why we invest heavily in locally held spares stockholdings and in the latest CRM software – all designed to make sure our customers remain at the forefront of everything we do.

hero-industrial-steam-iron-johannesburg

You are our Why

We have a simple business philosophy: We expect our customers to hold us to the highest international standards. Everything we do, every day and in every interaction we have with every customer (no matter how big or small), is designed to exceed those expectations.

We know we have great quality products and we try hard to make sure we support them with unequalled levels of after sales, service and repairs. Its why we have 7 branches and 4 technical offices in major cities across Southern Africa – so that our support network is close to our customers. It’s why we train and directly employ all technical people and do not outsource repairs work, it’s why we operate our own call centres, and it’s why we invest heavily in locally held spares stockholdings and in the latest CRM software – all designed to make sure our customers remain at the forefront of everything we do.

Customer Testimonials

Guy Mulvaney After Sales Western Cape “ I would love to make a commendation to your company for, not only the professionalism but for the kindness and fairness your company provides. Kudos to Marcel and Mark for excellent service. It was an absolute pleasure dealing with you. Guy Mulvaney Elbe Designs – Club Mykonos After Sales Club Mykonos. Western Cape “ Baie dankie vir al jou moeite en telefoon oproep en emails wat jy gestuur het ivm die kaart modem vir my nuwe wasmasjien. Ek waardeer dit opreg. Daar is so min besighede wat nog daar is om 'n mens te help. Ek glo dat Lead net van krag tot krag sal gaan. Baie sterkte vir jou en jou span wat n puik diens lewer! Ek was regtig uit die veld geslaan toe jy my gekontak het en was ook uit die veld geslaan toe Josua my Vrydag skakel en sê hy kom nou deur om my kaart modem te kom insit. Elmarie Terblanche Nicola Bartlett After Sales Western Cape “ Thank you so much for your efficient and super quick service: It is such a relief to have our machine up and running again so quickly! Nicola Bartlett Ross Forbes After Sales Mpumalanga “ Exceptional service and a pleasure to deal with! I wouldn't select any other supplier.

[Quality of Maintenance, Adherence to Plan, After Sales customer service, Durability of vehicles, Professionalism: All rated "Excellent"] Ross Forbes Mr Ncube Vincent After Sales Nelspruit “ It is with much enthusiasm that I am writing to recommend the services of Lead Laundry & Catering. They are reliable, professional and most of all they deliver on time.

[Quality of Maintenance, Adherence to Plan, After Sales customer service, Durability of vehicles, Professionalism: All rated "Excellent"] Mr Ncube Vincent Brett Riley After Sales Gauteng “ I wanted to send you guys an email regarding the technician you sent to my home. Koos – he arrived on time, was polite, very competent and friendly. I was watching and learning as he worked and he is an artist, nothing went unchecked or cleaned or tightened and it was impressive to see this man at work. You have a great staff member and it was a pleasure doing business with Koos and your company. Brett Riley Piet Swart After Sales Gauteng “ Thanks for the quick response, Junior is a real ambassador to your company. Piet Swart Steve Elliott After Sales Gauteng “ My thanks and appreciation to your technician, Sphelele who was very helpful and honest about the state of the machine and required repairs. Speed Queen will be my first choice when replacing this unit. Steve Elliott Erika Ochsenbein After Sales Gauteng “ We were absolutely impressed with the service we received from you and the technician. The repair was done within one hour. The technician was friendly, fast and left the laundry totally clean. It was a pleasure to do business with you. Erika Ochsenbein Trace Quin After Sales Gauteng “ Thank you kindly for your assistance and excellent service!! Trace Quin Justin Black After Sales Gauteng “ Thanks to the technician Jimmy, very nice guy! And knows his stuff!! He did have to do some adjustments and changes to the machine but it is working like a charm now!! Thanks again for the help, duly appreciated and please say thanks to the service dept as well! Justin Black Petros Guwa After Sales Zambia “ I just wanted to say thank you so much for your guidance on how to rectify the error on my Grandipianti Industrial pressing Machine. We did swop the two phases as you said and the machine is now working again. [Telephonic assistance saved client travel costs to Zambia.] Petros Guwa Linda Howell After Sales “ Just a quick note to say THANK YOU for your assistance and for the prompt service. Kobus is a lovely person and an asset to your organization. Linda Howell Karen Malherbe After Sales Gauteng “ We are very happy with the service we receive from Lead Laundry. Our laundry is up and running and might add smoothly. Thanks for your excellent service. Karen Malherbe Peter Maele After Sales Gauteng “ All went well and we are very grateful and appreciate the level of efficiency and proffesionalism exhibited by Edgar and his team. We are happy. Peter Maele Mrs. Silibaziso Chizwina After Sales Zimbabwe “ Thank you to your team ( Phil and his assistant) for the professional service received on the NSSA Beitbridge Hotel job. Mrs. Silibaziso Chizwina Jackie van Zyl After Sales Gauteng “ Thanks for your excellent service! Jackie van Zyl Mrs. E Willemse After Sales Gauteng “ Your service is prompt and accurate. Phillip who executed the installation of our unit was very helpful and took time to explain in detail the procedure to us. We are satisfied customers. Mrs. E Willemse Marlene du Preez After Sales Gauteng “ We are very happy with the fact that you guys went out of your way to assist. Thanks for that. Marlene du Preez Coen Smit After Sales Gauteng “ I just want to express my gratitude and highest appreciation, your Technician (Jim) fixed our Speed Queen late yesterday afternoon. I just want to add that Jim is very professional and I want to compliment your organization for excellent service! Coen Smit Serge Foulon After Sales Gauteng “ Thank you for the great service Lead is offering us and I am looking forward to some more collaboration in the future years. Serge Foulon Nicola Berry After Sales Gauteng “ I had my Speed Queen serviced today by Sphelele. What a pleasure to have such a professional gentleman in my home. He is an asset to your company and such a good representative to Lead. I look forward to seeing him again in a years time. Nicola Berry Shereen Patel After Sales Gauteng “ Thank you [Feroza Moosa] & Sphelele for your quick & efficient service everytime I called for help with my Speed Queen washing machine. In our present environment where many don’t care about the consumer & service, it’s so refreshing to have people like yourselves. You have a very pleasant manner with clients & have been very helpful. Sphelele came to sort out my washing machine on two occasions & he was very professional, pleasant & answered all my questions with patience. Shereen Patel Rory Cliff After Sales Gauteng “ From the start of my request for a service to my 2 Speed Queen machines to completion of the work, your service was excellent and of the highest order. It was efficiently handled and Phillemon who carried out the work had all the spares he possibly required, was polite, knowledgeable and knew exactly what he was doing. I can only say well done to Lead for a really well run and efficient service. Rory Cliff June Snyman After Sales Gauteng “ Thank you for the great training we received. We are all happy with the new machine... Once again a big thank you to the technician that gave training, he was only the best!! June Snyman Jon Edwards After Sales Malawi “ Thank you once again for your prompt service. The machine is now functioning. Jon Edwards Paul Murry After Sales Gauteng “ Thank you very much for the excellent service. Paul Murry Ingrid Mischinger After Sales Gauteng “ ... also wanted to mention, that the Service Technician was most professional and courteous. Ingrid Mischinger Marius Winterbach After Sales Kwa-Zulu Natal “ Just to advise you that we are very happy with the training given to us by Philip. He is very skilled and knowledgeable. Helped us a lot. He is adding value to your company... Be proud of him! Thanks again. Marius Winterbach Beven Mashedi After Sales Western Cape “ Your team were professional and your service has been exceptional. Beven Mashedi

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